Orders are usually dispatched within 2-3 business days from our UK base.
You’ll receive a confirmation email with a tracking link once your order has been shipped.
During busy periods or new launches, please allow an extra day for processing.
→ For full details, please visit our Shipping Policy.
Yes — we offer international delivery worldwide through our Mail Order service. All international orders are handled via email. We ship under DAP (Delivered At Place) terms — this means EdenWave covers shipping costs up to your destination, but any customs duties, local taxes, or clearance fees are the customer’s responsibility. To place an international order, please visit our Mail Order page or email us at info@edenwave.gg with the item(s) you’re interested in, and we’ll send you a quote including shipping.
→ For more details, check our Shipping Policy.
Once your order has been shipped, you’ll receive a confirmation email with a tracking link.
This link allows you to follow your parcel’s journey in real-time.
Tracking is provided by either Royal Mail or DPD, depending on the delivery method selected at checkout.
If you don’t see the tracking email in your inbox, please check your spam or promotions folder —
and feel free to contact us at info@edenwave.gg if you need assistance.
→ For more shipping details, visit our Shipping Policy.
We accept returns within 14 days of receipt, as long as the item is unused, in its original condition, and in the original packaging.
To start a return, please email us at info@edenwave.gg with your order number and reason for return.
We will reply with return instructions and the return address.
Please use a tracked shipping service and ensure items are securely packaged.
We do not accept returns for the following:
– Perishable goods (such as food or treats)
– Personalised or custom-made items
– Health and hygiene products once opened
– Gift cards
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Refunds are issued to your original payment method within 7 working days of receiving the returned item.
For more details, please see our Refund and Returns Policy.
If you need to change or cancel your order, please contact us as soon as possible at info@edenwave.gg.
We will do our best to help, but we cannot guarantee changes or cancellations once your order has been processed or dispatched.
Please note:
We are unable to modify orders after checkout.
In most cases, we may need to cancel the original order and ask you to place a new one.
For more information, please see our Refund and Returns Policy.