Who we are
EdenWave Ltd is a company registered in the United Kingdom. Our website address is https://edenwave.gg.
Company Number: 16211377
ICO Registration: ZB957417
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect and prevent spam.
Cookies
We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and improve website functionality.
Cookies are small text files stored on your device by your browser. They help us remember your preferences, keep your shopping cart active, and understand how you use our site.
Types of cookies we use:
- Essential cookies – Required for the operation of the site (e.g. to process orders or maintain login sessions).
- Analytics cookies – Help us understand how visitors interact with the site so we can improve it.
- Functionality cookies – Remember your preferences, such as language or region.
- Marketing cookies – Used to deliver relevant ads or offers (only if you consent).
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features or functionality of the site.
For more details, please see our Cookie Policy.
Who we share your data with
We do not sell or rent your personal data to third parties. We share your information only with trusted service providers when necessary to operate our business — such as payment processors and shipping companies.
- Payment processors – Stripe, PayPal
- Shipping companies – Royal Mail, DPD, DHL
- IT and website hosting providers – To operate and maintain our website
- Analytics providers – To understand and improve website performance (aggregated or anonymised data where possible)
- Legal obligations – When required to do so by law or legal process
All third-party providers are required to keep your information secure and use it only for the specified purposes above.
How long we retain your data
We retain personal data only as long as necessary to fulfil its purpose, including any legal, accounting, or reporting requirements.
- Order information: 6 years (UK tax law)
- Contact form entries and customer service emails: 12 months (unless required longer for legal reasons)
When data is no longer required, we securely delete or anonymise it.
Your data rights
If you are located in the UK or EEA, you have rights under the UK GDPR and EU GDPR, including:
- Access – Request a copy of your data
- Rectification – Correct inaccurate or incomplete data
- Erasure – Request deletion of your data (“right to be forgotten”)
- Restriction – Limit data processing in certain cases
- Portability – Request data in a machine-readable format
- Objection – Object to data processing, including direct marketing
To exercise any of these rights, please contact us at privacy@edenwave.gg. We will respond within the legally required timeframes.
Where your data is sent
We may transfer your personal data outside of the United Kingdom or EEA where necessary to provide our services. This includes:
- Payment processing (e.g. Stripe, PayPal)
- Analytics and hosting providers
All international transfers comply with UK GDPR safeguards such as Standard Contractual Clauses or adequacy decisions.
Contact
If you have any questions or concerns about our Privacy Policy, please contact us at privacy@edenwave.gg.